Sofie Palacios

Project Manager, Scrum Master, Wooloo Fanatic

Profile
(972)-922-0506 | | Oklahoma City, OK

Education & Certifications


Oklahoma State University, Stillwater, OK

Management Information Systems | Aug 2018 - May 2022

Certifications:

  • Advanced Certified ScrumMaster (A-CSM) - ScrumAlliance
  • Certified ScrumMaster (CSM) - ScrumAlliance
  • Lean Six Sigma White Belt

Experience


Development Project Manager II

Paycom | Oklahoma City, OK | Jan 2024 - Feb 2025

  • Led 60+ consecutive projects across multiple Employment Management modules. Managed project tracking, scope, and communication from kickoff to release for each product.
  • Supervised 30 software developers & 15 QA professionals, ensuring timely updates, removing blockers, and meeting deadlines.
  • Managed Paycom’s first client-facing AI product from development-start to release within the span of a month, alongside a team of Product Owners, Legal and Marketing experts, software developers, and QA professionals.
  • Provided organization-wide project transparency using Jira, Confluence, and custom dashboards.
  • Tracked, analyzed, and presented project metrics in daily & weekly reports to Directors, Managers, and stakeholders.
  • Assisted in onboarding & training new hires in the Dev PMO group.
  • Created custom dashboards & data visualizations for leadership and stakeholder reporting.

Development Project Manager I

Paycom | Oklahoma City, OK | Oct 2023 - Jan 2024

  • Supervised 15 software developers & 10 QA professionals across the Performance Management and Compensation Management modules, ensuring timely updates, removing blockers, and meeting deadlines.
  • Managed project tracking, analysis, scoping, and impediment resolution to ensure successful delivery.
  • Coached teams on Paycom best practices, ensuring alignment with stakeholders, identifying, implementing, and measuring process improvements.
  • Utilized JQL to provide real-time project status insights and transparency to leadership to communicate successes and call-to-action as needed. Closely monitored team-based metrics and presented them weekly to Directors, Supervisors, and Team Leads.
  • Assisted with the coordination of dependencies with shared resources.
  • Tracked module maintenance frequently, meeting with leadership to disseminate the priority of client-impacting issues and how best to assign them out to the currently available software developers.

Scrum Master

Paycom | Oklahoma City, OK | Aug 2022 - Oct 2023

  • Facilitated Agile team events across 2 delivery teams (10 software developers, 8 QAs) within the Applicant Tracking Systems module.
  • Tracked, analyzed, and presented team-based metrics to management, identifying key areas for process improvement.
  • Worked with the teams through 2-week Sprints, facilitating Scrum Ceremonies from Sprint Plannings all the way through to Retrospectives.
  • Utilized Sprint metrics during Retrospectives with the delivery teams to find weak-points in our process and find solutions on how to best fix them for the following Sprints.
  • Coordinated dependencies with Shared Resources, ensuring that the proper channels were notified well in advance if their services may be needed.

Skills


  • Project Management: Agile | Scrumban | Kanban | Waterfall | Data Analysis | Dashboard Creation | Documentation
  • Tools & Technology: Jira | JQL | Confluence | Excel | Word | PowerPoint
  • Leadership & Team Management: People Management | Stakeholder Communication | Process Improvement | Risk Management

Awards


  • IT Blue Angels Award - Paycom
  • Top 5 MSIS Senior - Oklahoma State University