Sofie Palacios

Project Manager, Scrum Master, Wooloo Fanatic

Profile
(972)-922-0506 | | Oklahoma City, OK

Education & Certifications


Oklahoma State University, Stillwater, OK

Management Information Systems | Aug 2018 - May 2022

Certifications:

  • Advanced Certified ScrumMaster (A-CSM) - ScrumAlliance
  • Certified ScrumMaster (CSM) - ScrumAlliance
  • Lean Six Sigma White Belt
  • IS-100.C / IS-200.C - FEMA Natural Disaster & Emergency Management

Experience


IT Project Coordinator

City of Edmond | Edmond, OK | May 2025 - Present

  • Led cross-functional teams, specifically with the Information Technology and the Water Resources organizations within the City of Edmond.
  • Developed project plans, managed scope, documented risks, and communicated relevant information to stakeholders.
  • Managed vendor relationships and served as the primary vendor contact. Organized communication between internal staff and the vendor.
  • Managed business and technical tasks by maintaining a work list by maintaining a work list with task owners, due dates, and any applicable notes. Ensured tasks were completed on time.
  • Resolved impediments by working independently with business owners and vendors through the use of application system administration, configuration, testing, training, and implementation. Consulted with users to identify operating procedures and clarify program objectives.

Development Project Manager II

Paycom | Oklahoma City, OK | Jan 2024 - Feb 2025

  • Led 60+ consecutive projects across multiple Employment Management modules. Managed project tracking, scope, and communication from kickoff to release for each product.
  • Supervised 30 software developers & 15 QA professionals, ensuring timely updates, removing blockers, and meeting deadlines.
  • Managed Paycom’s first client-facing AI product from development-start to release within the span of a month, alongside a team of Product Owners, Legal and Marketing experts, software developers, and QA professionals.
  • Provided organization-wide project transparency using Jira, Confluence, and custom dashboards.
  • Tracked, analyzed, and presented project metrics in daily & weekly reports to Directors, Managers, and stakeholders.
  • Assisted in onboarding & training new hires in the Dev PMO group.
  • Created custom dashboards & data visualizations for leadership and stakeholder reporting.

Development Project Manager I

Paycom | Oklahoma City, OK | Oct 2023 - Jan 2024

  • Supervised 15 software developers & 10 QA professionals across the Performance Management and Compensation Management modules, ensuring timely updates, removing blockers, and meeting deadlines.
  • Managed project tracking, analysis, scoping, and impediment resolution to ensure successful delivery.
  • Coached teams on Paycom best practices, ensuring alignment with stakeholders, identifying, implementing, and measuring process improvements.
  • Utilized JQL to provide real-time project status insights and transparency to leadership to communicate successes and call-to-action as needed. Closely monitored team-based metrics and presented them weekly to Directors, Supervisors, and Team Leads.
  • Assisted with the coordination of dependencies with shared resources.
  • Tracked module maintenance frequently, meeting with leadership to disseminate the priority of client-impacting issues and how best to assign them out to the currently available software developers.

Scrum Master

Paycom | Oklahoma City, OK | Aug 2022 - Oct 2023

  • Facilitated Agile team events across 2 delivery teams (10 software developers, 8 QAs) within the Applicant Tracking Systems module.
  • Tracked, analyzed, and presented team-based metrics to management, identifying key areas for process improvement.
  • Worked with the teams through 2-week Sprints, facilitating Scrum Ceremonies from Sprint Plannings all the way through to Retrospectives.
  • Utilized Sprint metrics during Retrospectives with the delivery teams to find weak-points in our process and find solutions on how to best fix them for the following Sprints.
  • Coordinated dependencies with Shared Resources, ensuring that the proper channels were notified well in advance if their services may be needed.

Skills


  • Project Management: Agile | Scrumban | Kanban | Waterfall | Data Analysis | Dashboard Creation | Documentation
  • Tools & Technology: Jira | JQL | Confluence | Excel | Word | PowerPoint | Alloy
  • Leadership & Team Management: People Management | Stakeholder Communication | Process Improvement | Risk Management | Vendor Management

Awards


  • IT Blue Angels Award - Paycom
  • Top 5 MSIS Senior - Oklahoma State University